Palm Technologies Private Limited ("Palm Technologies", "we", "us", or "our") operates the OrbitQops™ platform and the orbitqops.in website (the "Service"). This Privacy Policy explains what personal information we collect, how we use it, the safeguards we apply, and the rights you have under Indian law — including the Digital Personal Data Protection Act, 2023 (DPDP Act).
1. Information We Collect
1.1 Information you provide
- Identity and contact details — name, organisation, email, phone number.
- Inquiry content — the nature of your inquiry and any message you send us.
- Commercial information — quotes, purchase orders, and contract correspondence.
1.2 Information we collect automatically
- Device and connection data — IP address, browser type, operating system, referring URL.
- Usage analytics — pages viewed, time on page, navigation paths (aggregated).
- Cookies and similar technologies, only where strictly necessary or with your consent.
2. How We Use Your Information
- To respond to inquiries, demos, partnership and procurement requests.
- To provide, maintain, and improve the Service.
- To comply with applicable law, regulatory obligations, and lawful requests.
- To prevent fraud, abuse, and security incidents.
- To send service-related communications you have specifically requested.
We do not sell or rent your personal information. We do not use your data to train third-party AI models.
3. Legal Basis for Processing
We process personal data with your consent, in performance of a contract with you, to comply with a legal obligation, or to pursue a legitimate business interest — and only where such interest is not overridden by your rights.
4. Sharing and Disclosure
We share personal data only as required to operate the Service or to comply with the law:
- With trusted vendors providing infrastructure, email, analytics, and security services, bound by confidentiality and data-protection terms.
- With professional advisers (legal, audit, tax) under duties of confidentiality.
- With government, regulatory, or law-enforcement authorities pursuant to a valid legal request.
- In connection with a merger, acquisition, or sale of assets, with appropriate safeguards.
5. International Transfers
Where personal data is transferred outside India, we apply contractual safeguards consistent with the DPDP Act and any rules notified by the Government of India.
6. Data Retention
We retain personal data for as long as necessary to fulfil the purposes set out in this Policy, and thereafter only as required by law (for example, to comply with tax, accounting, or contractual record-keeping obligations).
7. Security
OrbitQops is a security company. We apply administrative, technical, and physical safeguards appropriate to the sensitivity of the data we hold — including access controls, encryption in transit, and ongoing monitoring. No system is perfectly secure; if we identify a breach affecting your personal data, we will notify you and the relevant authorities as required by law.
8. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request erasure where we no longer have a lawful basis to retain it.
- Withdraw consent for any processing based on consent.
- Nominate another individual to exercise your rights in case of incapacity.
- Lodge a complaint with the Data Protection Board of India.
To exercise any right, write to us at support@orbitqops.com.
9. Children
The Service is not directed to children under 18. We do not knowingly collect personal data from children.
10. Updates to This Policy
We may update this Policy from time to time. The "Effective" date at the top of the document indicates the latest revision. Material changes will be highlighted prominently on this page.
11. Grievance Officer
Under Indian law, you may contact our Grievance Officer for any privacy-related concern:
- Name: Mayur Sunil Anecha
- Email: support@orbitqops.com
- Address: Palm Technologies Private Limited, Pune, Maharashtra, India